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The customer is not always right

6 minutes read

“The customer is always right”, you will hear it from all dedicated entrepreneurs who take good care of the three which gives them income: their valuable customers. It doesn’t matter if you work in a coffee shop, a restaurant or you sell mobile phone accessories- you should always agree on customer’s opinion and do your best to serve them good. That’s true. But where should you draw the line? Imagine that one day a customer enters your coffee shop and tells you it’s too sunny and hot inside and you should buy some curtains. And you buy them. Tomorrow, another one comes and tells you your coffee shop should be pet friendly. And tomorrow you buy dog water bowls and prepare free dog snacks with coffee. The third day someone tells you your vanilla latte has too much vanilla, and you change the recipe. On the fourth day you open your guest book and you read the following “I used yo like your place, but it became too dark and full of dogs who bother me with their barking. Also, your vanilla latte sucks, what the hell happened with the great taste you had?”. That’s what can easily happen when you change your ways by accepting everybody’s opinions. And trust me, an opinion is something that everybody has. But is it worth changing your ways just because someone has their opinion?
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